Consumer Complaints The Role of the Department of Insurance, Securities and Banking (DISB) As part of our responsibility, DISB investigates complaints against the financial entities doing business in the District of Columbia. The Commissioner is empowered to bring administrative action if there are violations of the laws or regulations that DISB administers. In appropriate cases, DISB will refer matters to the proper authorities for investigation and/or criminal prosecution. As an administrative agency, DISB's authority is limited. DISB cannot litigate on a consumer's behalf, act as a consumer's attorney, award damages, or order the return of funds. However, DISB will thoroughly investigate a consumer's complaint and make every effort to bring about a satisfactory resolution. If the circumstances require legal action, then we will advise to consult with an attorney. File a Consumer Complaint Form Online or PDF version* is also available. File a Consumer Complaint Form by mail  Financial Entities Regulated Other Complaint Options   * This document is presented in Portable Document Format (PDF). A PDF reader is required for viewing. To download a reader, please click here. If you are having trouble reading these files, please click here for additional information.